Shared mailbox
A shared mailbox is a single mailbox that more than one person can access. It’s the right setup for a team address like support@, info@, or billing@, where everyone needs to see the same incoming mail and reply from the same address. Everyone you add gets full access to the mailbox and its calendars from their own Cirrux account, so there is no shared login or password.
How a shared mailbox works
Everyone sees the same inbox#
Mail lives in the mailbox, not on individual accounts. Everyone with access sees the same messages, and the read and flag state is shared: when one person opens or flags an email, the rest of the team sees that too. That makes it easy to tell at a glance what’s already been handled.
Owners and members#
The person a mailbox was originally created for is its owner. Everyone added afterwards joins as a member with full day-to-day access to read, send, and manage mail. Only a workspace admin can change who has access.
Set up a shared mailbox
Sharing is managed by a workspace admin. The people you share with need to be members of the same workspace first, so the mailbox and everyone on it live under one workspace.
1. Make sure everyone is a workspace member#
Each person you want to share the mailbox with has to be a member of the workspace that owns it. If they aren’t yet, add them under Users at admin.cirrux.info first. The Workspaces guide walks through inviting members.
2. Open the mailbox in the admin app#
Go to Users at admin.cirrux.info, select the member the mailbox belongs to, then choose the mailbox to open its details. If you don’t have a dedicated mailbox for the team address yet, click Create mailbox on that member’s page first.
3. Add people to the mailbox#
In the Mailbox sharing section, click Add user, pick a workspace member, and confirm. They get full access right away, including the ability to send and receive email and calendar invites, with no extra login to set up. Repeat for everyone who should be on the mailbox.
Shared mailbox or alias?
Two different things that work together
A shared mailbox is one mailbox that several people can access. An alias is an extra address that points to a mailbox. They’re independent: you might want support@ to reach one mailbox that your whole team shares, and also add help@ as an alias to that same mailbox. If you just need one person to receive mail at several addresses, an alias on its own is enough. See the Mailboxes guide.